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Most Frequently Asked Questions

Yes! We have a risk-free 30 Day Money Back Guarantee for all orders, so if you aren’t satisfied, please contact us at supportdesk@emperiumco.com

We work to deliver all orders out in 5-12 business days, however if it has been more than 14 days, please check your tracking number and contact us at support@emperiumco.com for updates.

USA ORDERS: FREE EXPRESS SHIPPING 7-12 BUSINESS DAYS FROM PURCHASE DATE. 

UK ORDERS: FREE EXPRESS SHIPPING 5-10 BUSINESS DAYS FROM PURCHASE DATE. 

AUSTRALIA ORDERS: 6-10 BUSINESS DAYS FROM PURCHASE DATE. 

When you order from us, you’ll be sent a confirmation email with tracking information for your order and you can stay up to date with your order every step of the way.

If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

Spectro Board™ supports all laptop and desktop models so long as they have a functioning Bluetooth connection or a functioning USB port for USB connection.

Spectro Board™ supports all tablet models so long as they have a functioning Bluetooth connection or a functioning USB port for USB connection -
Lightning Port (Apple iPhone, iPad, & iPod), Micro USB (Android Phones & Tablets), USB Type C (Universal / Android).

Spectro Board™ supports all mobile phone models so long as they have a functioning Bluetooth connection or a functioning USB port for USB connection -
Lightning Port (Apple iPhone, iPad, & iPod), Micro USB (Android Phones & Tablets), USB Type C (Universal / Android).

Spectro Board™ works either way, just choose which method of connection is more convenient for you.

Keep in mind that Spectro Board™ needs to be placed in an up right position for it to function properly. So, having it on a bed might effect its accuracy, as for a carpet it varies from one carpet surface to another. For best results use on a solid flat surface.